info@cabindevin.sk
SKENDE

Terms and Conditions

General Terms and Conditions (Service Provider)

Article 1. General Information about the Service Provider and Supervisory Authority

1.1. The Service Provider, as defined in these General Terms and Conditions (hereinafter referred to as “GTC”), is:

  • Business Name: Lomnická, s.r.o.
  • Registered Office: Dvořákovo nábrežie 10, 811 02 Bratislava, Slovakia
  • Registered in the Commercial Register: District Court Bratislava I, Section: Sro, File No.: 26658/B
  • Company ID (IČO): 35 837 403
  • Tax ID/VAT ID (DIČ/IČ DPH): SK2020226043
  • Bank Details: IBAN: SK68 8320 0000 0012 0000 5695
  • Email: info@cabindevin.sk
  • Phone: +421 903 791 759

1.2. The supervisory authority overseeing compliance with obligations under Act No. 250/2007 Coll. on Consumer Protection and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Distance Contract or a Contract Concluded Outside the Seller’s Premises is:

  • Inspectorate of the Slovak Trade Inspection (SOI) for the Bratislava Region
  • Registered Office: Bajkalská 21/A, 820 07 Bratislava
  • Phone: +421 2 58 27 21 72, +421 2 58 27 21 04
  • Fax: +421 2 58 27 21 70

Article 2. Introductory Provisions and Definitions

2.1. These GTC govern the legal relationships between the Service Provider, Lomnická, s.r.o., and its clients in the provision of accommodation and related services at the Cabin Devín accommodation facility located at K zlatému rohu 32, Bratislava 841 10. The purpose of the GTC is to ensure transparency in the conditions of service provision and compliance with obligations under Section 10a of Act No. 250/2007 Coll. and Section 3 et seq. of Act No. 102/2014 Coll.

2.2. The GTC are binding for both contracting parties from the moment the client confirms the order for services.

2.3. Basic Definitions:

  • Service Provider: Lomnická, s.r.o., operator of the Cabin Devín accommodation facility.
  • Client: A natural person who enters into a contract for the provision of services with the Service Provider and is not acting as an entrepreneur within their business activities.
  • Accommodation Facility: Cabin Devín, K zlatému rohu 32, Bratislava 841 10.
  • Service: Accommodation services and related services (e.g., access to the facility, optional services such as breakfast if offered).
  • Contract: The contract for the provision of services concluded between the Service Provider and the Client.
  • Order: The Client’s expression of intent to enter into a contract via the website or social media.
  • Website: www.cabindevin.sk.
  • Force Majeure: An obstacle independent of the Service Provider’s will that prevents the fulfillment of obligations and could not have been foreseen or overcome.

2.4. The Service Provider acts within the scope of its business activities, in its own name, and on its own account.

2.5. Contact with the Service Provider is available 24/7 via phone or email at the contacts listed in Article 1.1.

2.6. These GTC do not apply to clients acting within their business activities.

Article 3. Order and Conclusion of the Contract

3.1. Legal relationships between the Service Provider and a Client who is a consumer are governed by Act No. 102/2014 Coll., Act No. 250/2007 Coll., and Act No. 40/1964 Coll., the Civil Code. If the Client is not a consumer, the relationships are governed by Act No. 513/1991 Coll., the Commercial Code, and subsidiarily by the Civil Code.

3.2. The Contract is concluded on the date the Service Provider confirms the Client’s order.

3.3. The Client orders services through:

  • The Service Provider’s website www.cabindevin.sk, by filling out the reservation form and confirming agreement with the GTC by checking the box “I agree with the General Terms and Conditions.”
  • Social media (www.facebook.com, www.instagram.com) via messages, where service details are agreed upon.

3.4. Upon order confirmation, the Service Provider sends the Client an email with confirmation and reservation details. An invoice for the services is sent via email on the day the service is provided and serves as confirmation of the Contract.

3.5. The order does not require registration on the website.

3.6. The description of services and pricing are provided on the website www.cabindevin.sk. The price is final and does not include additional fees unless stated otherwise.

3.7. The Client loses the right to withdraw from the Contract after the full provision of the service if they used it with explicit consent, in accordance with Section 7(6)(a) of Act No. 102/2014 Coll.

Article 4. Rights and Obligations of the Service Provider

4.1. The Service Provider is obligated to:

  • Provide services in the agreed scope, timeframe, and quality.
  • Inform the Client of all material facts related to the services in a timely and truthful manner.

4.2. The Service Provider has the right to:

  • Receive timely payment of the agreed price for the services provided.
  • Refuse an order if the Client’s behavior is harassing (e.g., repeated cancellations of reservations without a valid reason).

Article 5. Rights and Obligations of the Client

5.1. The Client has the right to:

  • Receive services in the agreed scope and quality.
  • Receive clear information about the services and the conditions of their provision.

5.2. The Client is obligated to:

  • Pay the agreed price for the services within the due date.
  • Comply with the rules of the accommodation facility and the Service Provider’s instructions.

Article 6. Payment and Delivery Conditions

6.1. The Client pays the price for services using one of the following methods:

  • Payment Gateway or Card: Through the reservation system provided by HORECA GROUP s.r.o., Francisciho 20/B, 058 01 Poprad, Company ID: 47912618, Tax ID: 2024148357, VAT ID: SK2024148357, IBAN: SK45 8330 0000 0025 0068 1593.
  • Bank Transfer: Based on an invoice to the Service Provider’s account (IBAN: SK68 8320 0000 0012 0000 5695) with the variable symbol provided.

6.2. The price is considered paid on the date the full amount is credited to the Service Provider’s account.

6.3. Delivery Conditions: The Service Provider undertakes to provide the services on the agreed date, except in cases of force majeure. The Client will be informed of any date change at least 10 days before the planned service provision, and an alternative date will be agreed upon. Services are provided at the Cabin Devín accommodation facility at K zlatému rohu 32, Bratislava 841 10, upon confirmation of the reservation and payment.

Article 7. Liability of the Service Provider for Services

7.1. The Service Provider is not liable for the Client’s lost profits. For actual damages, the Service Provider is liable only up to the amount of the price paid for the services under the Contract.

7.2. The Service Provider is liable for damages to the Client’s belongings brought to the accommodation facility if they were stored in a designated place or taken into custody with confirmation, in accordance with the Civil Code.

7.3. The Service Provider is not liable for damages to vehicles parked on the accommodation facility’s premises unless a custody agreement exists.

7.4. The Service Provider is not liable for damages caused by the malfunction or unavailability of the website.

Article 8. Cancellation Conditions and Refunds

8.1. Cancellation Conditions:

  • The Client may cancel the reservation without a cancellation fee until 16:00, 7 days before arrival.
  • If canceled after 16:00, 7 days before arrival, or in case of no-show, the Client will pay a cancellation fee equal to 100% of the price for the first night of the stay.
  • The Client may reduce the scope of services without a fee:
    • 30–22 days before arrival: up to 20% of the service value.
    • 20–7 days before arrival: up to 10% of the service value.

8.2. Refund Conditions:

  • If the Client cancels the reservation within the period without a cancellation fee (until 16:00, 7 days before arrival), the Service Provider will refund the full amount paid within 14 days of receiving the cancellation request at info@cabindevin.sk.
  • Refunds will be made using the same payment method as the original payment (card or bank transfer to the Client’s account).
  • If the Client cancels after the period without a cancellation fee, the amount paid for the first night is non-refundable. For the remaining nights, if paid, the Service Provider will refund the amount within 14 days of cancellation.
  • If the Service Provider withdraws from the Contract due to force majeure or the Client’s breach of obligations, the Service Provider will refund the full amount paid within 14 days of withdrawal.

8.3. The Service Provider may withdraw from the Contract:

  • In cases of force majeure.
  • If the Client endangers the operation, safety, or reputation of the accommodation facility.
  • If the Client is late with payment or breaches non-monetary obligations and fails to rectify them within the specified period.

8.4. Upon withdrawal from the Contract, the rights and obligations of the parties cease, except for claims for damages and contractual penalties.

Article 9. Lost and Found

9.1. Items found belonging to the Client are stored for a maximum of 6 months and returned upon the Client’s request. After this period, valuable items are handed over to a public administration authority, while other items may be disposed of by the Service Provider.

Article 10. Delivery

10.1. Documents are delivered:

  • Via email to info@cabindevin.sk.
  • In person.
  • By mail to the Client’s address provided in the order or register.
  • Through a third party authorized for delivery.

10.2. A shipment is considered delivered if it is returned to the sender as undeliverable, refused, or if the recipient is unaware of it. The parties are obligated to notify each other of address changes.

Article 11. Health and Safety Measures

11.1. The Client is obligated to ensure that all guests comply with the current regulations of the Public Health Authority of the Slovak Republic regarding health and safety measures (e.g., related to COVID-19).

11.2. If the Service Provider incurs damages due to guests violating these measures, the Client is obligated to compensate for the damage in full.

Article 12. Dispute Resolution

12.1. Any disputes between the Service Provider and the Client will be resolved primarily through mutual agreement.

12.2. A Client who is a consumer has the right to alternative dispute resolution (ADR) in accordance with Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes. The Client may submit an ADR proposal to an ADR entity, such as the Slovak Trade Inspection (SOI), with contact details:

  • Slovak Trade Inspection
  • Registered Office: Bajkalská 21/A, 820 07 Bratislava
  • Email: adr@soi.sk
  • Website: www.soi.sk

12.3. The Client may submit an ADR proposal within 1 year from the rejection or expiration of the period for handling their complaint by the Service Provider. ADR is free or incurs minimal costs.

12.4. The consumer may also use the Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

12.5. If the dispute is not resolved through agreement or ADR, the competent court will resolve it in accordance with Slovak Republic laws.

Article 13. Final Provisions

13.1. The Service Provider reserves the right to amend the GTC. Changes take effect upon publication on the website www.cabindevin.sk.

13.2. The GTC are an integral part of the Contract. Deviations are possible only by written agreement between the parties.

13.3. Contracts concluded electronically are governed by Act No. 22/2004 Coll. on Electronic Commerce, Act No. 250/2007 Coll., Act No. 102/2014 Coll., Act No. 40/1964 Coll., the Civil Code, and these GTC.

13.4. The GTC take effect upon the Client sending a binding order and agreeing to them by checking the relevant box.

13.5. These GTC were issued in Bratislava on May 24, 2025.